What length can the Vixari Tripod extend to?
The Vixari Tripod legs can extend up to 105 cm/41 inches.
Last updated: November 09, 2017 14:38
Is the length of the legs adjustable?
Yes, the legs of the Vixari Tripod are adjustable, this allows you to capture low & high angle shots.
Last updated: November 09, 2017 14:38
Can I use my smartphone within a case?
For the moment the maximum width supported is 9mm, so if your smartphone + case are within that range then yes. We are working on a solution for a larger width for you to have access to a variety of cases.
Last updated: November 09, 2017 14:38
What is the maximum weight that Vixari tripod can hold?
The Vixari Tripod can hold up to 2 kg/4.4 lbs.
Last updated: November 09, 2017 14:38
Is the Vixari Tripod weather resistant or waterproof?
The Vixari Tripod is dust & water resistant.
Last updated: November 09, 2017 14:38
Do you ship internationally?
Yes, we do.
Last updated: November 09, 2017 14:38
When will I be able to choose the desired color and shipping address?
You can choose them at the end of the campaign when we will send you the survey.
Last updated: November 09, 2017 14:38
If I bought a reward with multiple Vixari Tripods can I choose different shipping address for each of the product?
No, we ship the reward as a package at the same address.
Last updated: November 09, 2017 14:38
What is the Bluetooth remote shutter range?
It depends on your mobile device, if unobstructed on Bluetooth 3.0 it may reach up to 30 meters.
Last updated: November 09, 2017 14:38
Does it work with Android phones as well?
Yes, it works with any kind of phone, no matter the Operating System.
Last updated: November 09, 2017 14:38
What kind of the leather did you use?
We use only synthetic leather, no genuine leather!
Last updated: November 09, 2017 14:38
Kickstarter Warranty
While every product we make comes with a 1-year warranty, we do not offer returns on items received as Kickstarter rewards. Vixari Tripod was born through Kickstarter and the support of the community is what allows our business to design new products and bring them to life. Supporting a campaign on Kickstarter and getting a reward is a different process than buying a product directly.
Last updated: November 30, 2017 04:36
Vixari History
Our company, design and all prototypes are made in the United Kingdom, but the mass-production and the assembling will be made in China.
Last updated: November 30, 2017 17:23
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.